Guided learning
Structured courses, quizzes and assessments built from your approved knowledge base, so training is consistent and on-brand.
Product
AI Training & Roleplay
Train your team, then let them practise on AI. A ready-to-deploy training platform that pairs guided learning and assessments with realistic AI roleplay, where staff practise real customer conversations against an AI customer and are scored, so knowledge turns into confident performance.
Pricing
Pricing on request
Overview
What this product is
AI Training & Roleplay turns product and process knowledge into confident, capable staff. It combines structured learning, courses, quizzes and assessments grounded in your own approved material, with something most training tools lack: realistic, repeatable practice.
The heart of it is Roleplay. Instead of only reading and being tested, staff hold real conversations with an AI that plays a demanding customer, at difficulty levels from easy to expert. Every response is scored against a pass mark, so people rehearse the actual job, handling questions, objections and hesitation, in a safe space, as many times as they need.
Because everything is grounded in your knowledge base, the AI stays accurate to your products and policies, and managers get a clear, measurable view of who is genuinely ready to sell and advise.
Highlights
Built around what travel brands need
Realistic AI roleplay
Staff practise real customer conversations against an AI customer at difficulty levels from easy to expert, scored on every reply.
Grounded & accurate
Every AI response is anchored to your own material, so guidance and roleplay stay true to your products and policies.
Measurable readiness
Scores, pass marks, transcripts and progress reporting show managers exactly who is ready and where the gaps are.
Roleplay
Practice that feels like the real conversation
Reading and testing tells you what someone knows. Roleplay shows you what they can actually do. Staff step into a live conversation with an AI playing the customer, asking questions, raising objections and needing to be won over, exactly like the real thing.
Each scenario runs at difficulty levels from easy to expert, with a pass mark and a clear goal for the conversation. Every reply is scored, so people get immediate feedback, can retry, and build genuine confidence before they ever speak to a real customer.
You play the rep, AI plays the customer
Staff handle a realistic customer conversation, responding to real questions and objections rather than following a script.
Difficulty levels
Run each scenario from easy to expert, so people progress from the basics to your most challenging customers.
Scored every turn
Responses are assessed for how helpful and on-point they are, building to a final score against a configurable pass mark.
Grounded in your knowledge
The AI customer and the evaluation stay anchored to your approved material, so practice reflects your real products and policies.
Safe, repeatable practice
People can attempt a scenario as many times as they need, in a low-stakes space, until they are genuinely ready.
Transcripts & coaching
Full conversation transcripts are saved so managers can review, score and coach the moments that matter.
What is included
Everything you need in the box
01
Guided courses and lessons
02
Quizzes and assessments
03
AI roleplay scenarios with difficulty levels
04
Real-time scoring and pass marks
05
Conversation transcripts for review
06
Progress, certification and reporting
07
Grounding in your own knowledge base
08
Admin tools to build scenarios and content
How it works
From first conversation to launch
A clear, configured route to getting the product live and working for your brand.
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01
Load your knowledge
We ground the platform in your approved material so courses, assessments and roleplays reflect your real products, policies and tone.
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02
Build learning & scenarios
We set up guided courses and quizzes, and create roleplay scenarios with difficulty levels, pass marks and the outcome each conversation should reach.
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03
Your team practises
Staff learn, get assessed, then practise live against an AI customer, scored on every response, retrying at higher difficulty as they improve.
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04
Measure & improve
Managers track scores, pass rates and transcripts to see who is ready, coach the gaps, and refine content over time.
Use cases
Where this product fits
Onboarding new sales or reservations staff
Sharpening objection handling before peak season
Rolling out a new product or policy across a team
Certifying an agent network on how you sell
FAQ
Questions travel teams usually ask
Clear answers before the project gets technical.
The AI plays a demanding customer, not a helper. Staff have to handle the questions, objections and hesitation of a real conversation, and every response is scored against a pass mark, so it is genuine practice, not a Q&A tool.
Each reply is assessed for how helpful and on-point it is, building to a final score out of ten against a configurable pass mark. Scenarios run at difficulty levels from easy to expert, and full transcripts are saved for review.
Yes. Everything is grounded in your own approved knowledge base, so both the guidance and the roleplay stay anchored to your real products, policies and tone rather than generic web content.
Sales, reservations and customer service teams, and agent networks, that need people to be genuinely confident in real conversations, not just to have read the material.
Yes. Admin tools let you build courses, quizzes and roleplay scenarios, set difficulty levels and pass marks, and update them as your products and policies change.
Next step
Want to see it configured to your brand?
Tell us how you sell and operate, and we will show you how this product fits, or shape a bespoke route if that is the better fit.