Reviews on the trip
Guests scan a QR code on a card, badge or stand and leave a review in seconds, while the experience is fresh.
Product
Tour Reviews
Gather great reviews on the trip, QR codes, per staff member. A review-gathering platform for travel companies. Guests scan a QR code on the trip and rate their experience, happy guests are sent to Google, TripAdvisor and more, while any issues stay private. Built for teams: every staff member gets their own QR code and scoreboard.
Pricing
Pricing on request
Overview
What this product is
Tour Reviews helps travel companies collect more, better reviews at the moment guests are happiest, on the trip itself. Guests scan a QR code on a table card, staff badge or printed stand, rate their experience in seconds, and are guided to leave a public review.
It is built to protect your reputation. Happy guests are sent to the review sites that matter, Google, TripAdvisor, Facebook and more, while anyone who had a problem is routed to a private feedback form, so you hear about issues first rather than reading them online.
And it is built for teams. Every staff member can have their own QR code, reviews are attributed to whoever served the guest, and each person gets their own dashboard, with a leaderboard and per-location reporting for managers and franchises.
Highlights
Built around what travel brands need
Per-staff QR codes
Every team member gets their own code and scoreboard, and each review is attributed to whoever served the guest.
Protects your reputation
Happy guests go to Google, TripAdvisor and more; unhappy ones are routed to private feedback so issues stay off the public sites.
Clear reporting
Scans, ratings, conversion and a staff leaderboard, per person, per location and across a franchise.
Built for teams
Every guide and rep gets the credit
Most review tools treat a business as one faceless brand. Tour Reviews is built for teams. Every staff member can carry their own QR code, on a badge or card, so when a guest scans it, the review is credited to the person who actually looked after them.
That turns reviews into motivation. Each staff member gets their own dashboard, managers get a live leaderboard, and franchises can see performance across every location, so great service is recognised and coached, not lost.
A QR code per staff member
Each guide, rep or driver gets their own code for a badge or card, so reviews attach to them automatically.
"Who served you?"
A shared business QR can still let guests pick who looked after them before they rate.
Per-staff dashboards
Every team member can see their own scans, ratings and reviews, a reason to ask for the review.
Team leaderboard
Managers see who is gathering the most and best reviews, across the team and each location.
Franchise-ready
Head office can oversee reviews and staff performance across many locations from one place.
Issues caught privately
Any unhappy guest is routed to private feedback tied to the staff and location, so problems are handled, not published.
Every review in one place
An inbox for reviews, with sentiment built in
Every review lands in one inbox with its rating, sentiment and the staff member it belongs to, filter by rating, sentiment or reviews needing a follow-up.
Unhappy guests are routed to private feedback before anything is published, so problems reach you first, not the review sites.
Measure everything
Scans, captures and feedback on one dashboard
Watch scans, email captures and feedback entries move day by day, compare against the previous period, and see exactly where your reviews come from, which staff, which locations, which codes.
Franchises get the same view across every location, so head office can spot the teams that are winning and the ones that need help.
What is included
Everything you need in the box
01
QR codes for the business, staff and printed materials
02
On-trip mobile review page (rate in seconds)
03
Smart routing: happy to public, issues to private
04
Publishing to Google, TripAdvisor, Facebook and Yelp
05
Per-staff attribution and leaderboards
06
Business, staff and franchise dashboards
07
Private feedback capture for issues
08
AI sentiment and topic analysis of reviews
How it works
From first conversation to launch
A clear, configured route to getting the product live and working for your brand.
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01
Set up your business
We add your locations, staff and the review sites you care about, Google, TripAdvisor and more.
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02
Print your QR codes
Generate QR codes for the business and each staff member, ready for table cards, badges and printed stands.
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03
Guests scan and rate
On the trip, guests scan, pick who served them, and rate, happy guests are guided to leave a public review.
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04
Track and improve
Watch reviews, ratings and per-staff performance roll in, and catch any issues privately before they go public.
Use cases
Where this product fits
Guides gathering reviews at the end of a tour
A multi-guide operator crediting reviews to each guide
A franchise tracking reviews across locations
Turning happy moments into Google reviews
FAQ
Questions travel teams usually ask
Clear answers before the project gets technical.
They scan a QR code, on a table card, staff badge or printed stand, rate their experience in seconds, and happy guests are guided straight to your chosen review sites like Google or TripAdvisor.
Every staff member can have their own QR code, and each review is attributed to whoever served the guest. Managers get a staff leaderboard and per-person analytics, and staff can see their own results.
It routes unhappy guests to a private feedback form instead of the public sites, so you hear about problems first and can put them right, while genuinely happy guests are encouraged to post publicly.
Google, TripAdvisor, Facebook, Yelp or any review URL you use. You choose which platforms matter and the order guests see them in.
Yes. It supports multiple businesses and franchises, with per-location and franchise-wide dashboards, so head office can oversee reviews and staff performance everywhere.
Next step
Want to see it configured to your brand?
Tell us how you sell and operate, and we will show you how this product fits, or shape a bespoke route if that is the better fit.